Returns/Refund Policy

You have a right under European Union Distance Selling legislation to cancel your order within a defined "cooling off" period of 7 working days. The nature of our products and services modifies these rights as follows:

If a service such as a web-based SMS account or virtual reply number commences before the end of the 7 day cooling off period the right to cancel is lost once the service has commenced. If you wish to take advantage of the 7 day cancellation period then you can indicate this to us and we will not commence the service until 7 days after your order has been received.

If you have any queries relating to cancellation rights please contact us by calling 0800 954 5305 or by emailing helpdesk@fastsms.co.uk.